What Others Are Saying:

"I have found the system to be user friendly and the reporting that I can provide to our management team from the system is very good."
~ J.C. Sikora, Maintenance Coordinator, Brenner Oil, Holland MI

FAQs — Fleet Maintenance Management Software

The most popular Peterbilt TruckCare Connect truck and equipment maintenance management software questions are:

Q: Does this system only work for Peterbilt trucks?

A: No, TruckCare Connect system comes ready to work with over 20 makes and 100 models of equipment in addition to Peterbilt trucks. You also can add non-truck equipment to manage repairs and preventive maintenance services for construction equipment, pick-ups and air compressors.

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Q: Does TruckCare Connect have invoicing capabilities?

A: Absolutely. The optional Work Order Invoicing Module provides complete support for creating invoices, managing parts and labor mark-ups, surcharges and shop supply charges, plus a full complement of Profit & Loss and Invoice History reports.

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Q: We have 3 shops across the state; can TruckCare Connect help me manage all three shops when we buy parts from different suppliers at each location?

A: Yes, the TruckCare Connect system can be configured to manage parts costs and repairs at each location and keep separate costs for each. Plus, you can set security settings so personnel at each location can see only their own information. As the manager, you will have access all information for all locations.

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Q: We keep all our information and records on spreadsheets. Can we upload them to TruckCare Connect so we don't lose any information?

A: Yes. The initial user license for TruckCare Connect includes the uploads of up to 4 spreadsheets; more can be uploaded for an additional fee. Typical uploads include information about units, parts, parts warehouse location, suppliers and employees.

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Q: What kind of training is provided with the TruckCare Connect system?

A: We provide one-on-one training through a series of Web conferences right on your computer your actual data. using TruckCare Connects' toll free 800# and your actual system data. Your TruckCare Connect trainer will contact the person you designate to schedule the training and provide all the necessary information (a toll-free phone number and Web conference site log-on). This individualized approach provides for hands-on training for your personnel, at their pace and at a time convenient for them.

We also offer on-site training at your location at an additional cost. Ask your sales consultant if you need more information.

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Q: What if we need help after our initial training is complete?

A: We have a complete support website dedicated to helping our customers. It includes articles, FAQs, customer ideas, a training events calendar and general support information. You will also find more than 65 how-to videos providing step-by-step instruction on the most requested processes and procedures. We also offer regional training sessions held at various locations throughout the US and Canada, where you can learn from our professionals and share experiences with other TruckCare Connect users.

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Q: How can I learn more about the TruckCare Connect system and see if it is right for my business?

A: When you Contact Us, a TruckCare Connect sales administrator will respond and help you find out if the Peterbilt TruckCare Connect system is the right fit for your business.

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Have another question? Contact us